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The Hiring, Firing (And Everything In Between) Personnel Forms Book : Book - Paperback (368 pages) This book is a great reference, containing 11 detailed chapters and 160 forms ready for you to customize. It covers topics and forms such as: interviewing, applicant acceptance letter, creating a job description, training forms, checklists, performance reviews, attitude reviews, manpower planning, policy on sick leaves, time cards, compensation, etc. For the person just starting in business, starting to hire, or establishing new personnel for the first time at any level, GET THIS BOOK!

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Never Be Lied to Again : How to Get the Truth in 5 Minutes or Less in Any Conversation or Situation : Book - Paperback (204 pages) I heard about this book on a radio talk show. The author was deemed “an expert” when the Monica Lewinski trials were going on – so I thought I’d evaluate his methods and listened to the audio book. It does include some tested ideas that “may” work in theory as you learn to read body language, facial expressions, sentence structure, and word choice - but be careful! I am, for example, an audio learner. I learn best if I hear something. Audio learners have a tendency to glance down while conversing and break eye contact to remember facts, pertinent data, etc (while visual learners look upwards). I have been wrongly accused of “lying” because I glanced downward to access my audio memory bank in my brain recalling facts nearly word for word. A word of caution – this is NOT the Gospel of getting to the truth for everyone! Overall, the book is a very simple read, and is actually pretty fun; especially when you have a hot shot sales person trying to sell you something and you can read them and what they “really” think. On the flip side, imagine the value for the sales staff to know and be able to apply this as from the other side as well. For me personally, it was very useful in my previous business because I could “read” the body language, facial expressions, sentence structure, etc and root out objections faster and more effectively in the customer before they even brought them up. In the end, IT HELPED MAKE ME MORE EFFICIENT IN SALES!

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101 Great Answers To the Toughest Interview Questions : Book - Paperback For one who does the hiring, it’s a great reference tool to help broaden an Interviewer’s general base of questions with nearly every interview question used since time began. After each question, a section entitled “what do they want to hear?” gives the applicant some initial coaching tips on a “good” answer or a “lousy” answers for interview questions. From an Interviewer’s standpoint, it’s valuable to read these and be aware of green light “good” answers pre-written and obviously rehearsed from the book. For the applicant being interviewed, it reinforces the value of thorough preparation before going to the interview, and a series of “cliff note” answers. It’s a great resource for both any company looking to hire, and the individual looking to be hired.

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101 Great Answers To the Toughest Interview Questions : Audio Cassette Book (Abridged) (cassettes ) see previous review

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45 Effective Ways for Hiring Smart! : How to Predict Winners and Losers in the Incredibly Expensive People-Reading Game : Book - Hardcover Hiring Smart offers 43 strategies supported by anecdotes that reinforce strategic points within the hiring process. Though his methods are not directly linked with behavioral interviewing to gather facts and data, this book provides a great overview of the process and offers a few “untraditional” methods from a Psychiatrist’s viewpoint. Overall, it’s an excellent book on effective interviewing, selection and hiring!

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50 Powerful Ideas You Can Use to Keep Your Customers : Book - Paperback (128 pages) To succeed in business, you need customers – that’s the bottom line. Dr. Timm states that “the average business will lose up to 30% of its customers this year – because of poor customer service!” Wow! In fact, one angry customer can cause “55 others to stop doing business with you” and can “cost your business several hundreds of thousands of dollars over a decade.” That’s the bad news. Here’s the good news though, it’s your choice to lose that 30 percent! His book is a fast, easy read that is packed with practical suggestions to apply at three distinct levels: anyone at your organization, the manager and the sales staff – all working together. It’s the MUST READ book for everyone in business!